Technical depth backed by practical, people-centered experience.
VOL. 01HOUSTON, TEXASPORTFOLIO / 2026
Open to IT support + technical operations opportunities
IT SUPPORT + TECHNICAL OPERATIONS
Reliable support, clear communication, better systems.
I bring hands-on support experience across enterprise, school, and client environments—pairing calm troubleshooting with documentation, account administration, deployment, and asset awareness.
WEB DEVELOPMENT + SYSTEMS THINKING
I turn technical needs into useful digital experiences.
My development work connects responsive interfaces, clean front-end code, APIs, and practical problem-solving. I am comfortable moving between user needs and implementation details.
CREATIVE TECHNOLOGY + ENTREPRENEURSHIP
Technology with an eye for people, detail, and design.
Running a creative practice strengthened my client communication, project ownership, web development, and ability to translate an idea into a polished, usable result.
Core support, hardware, systems, and networking knowledge.
AZ-900 preparation in progress; exam planned for November 2026.
THE INTERACTIVE RÉSUMÉ / ISSUE 01
Experience shaped by support, systems, and creative problem-solving.
Explore a career built across technical support, enterprise IT, web development, and creative entrepreneurship. Filter the timeline by discipline to focus on the experience most relevant to you. When you are ready, print a clean résumé view for easy review.01
2016—Present
4Twelve Designs · Self-employed
Graphic Designer / Web Developer
Create responsive websites and custom digital and print branding for individuals, small businesses, and organizations.
02
2018—2020
HQ Consulting
Web Developer
Built and maintained responsive client websites, implemented dynamic API-driven features, and collaborated through code reviews and agile planning.
03
2013
Google · New York, NY
IT Engineering Intern
Supported Linux, Windows, Chrome OS, Android, mobile services, VoIP, video conferencing, remote access, and the user-account lifecycle.
04
2010—2012
Texans CAN! Academy · Houston, TX
Computer Support Specialist
Provided desktop support and training, maintained computer labs, handled imaging and repairs, supported printers and networks, and documented assets and procedures.
05
2007—2010
P.E.Q. Consulting · CHR Solutions · H&R Block · Best Buy Geek Squad
Field + Desktop Support
Built an early foundation in hardware break/fix, field service, desktop troubleshooting, software support, networking, and customer care.
THE TOOLKIT / ISSUE 02
A practical toolkit built for people, systems, and reliable solutions.
Explore the technical capabilities behind the résumé, organized by support, systems, web development, and tools. Open any category to see the skills Latoyya brings to day-to-day troubleshooting and longer-term projects. Each area reflects hands-on experience paired with clear, people-centered communication.01
Remote, phone, and in-person support
02
Hardware and software troubleshooting
03
Printer and peripheral support
04
System imaging and deployment
05
Ticket documentation and escalation
06
Video conferencing and mobile devices
07
Asset and loaner-equipment tracking
01
Windows 10 / 11
02
Microsoft 365 / Office 365
03
Active Directory, Group Policy, OUs
04
TCP/IP, DNS, DHCP
05
VPN and network drive mapping
06
Linux, macOS, Chrome OS, Android
07
Account lifecycle administration
01
HTML5 and CSS3
02
JavaScript
03
React and Node.js
04
Responsive design
05
Third-party API integration
06
Python fundamentals
07
Clean, maintainable code
01
PowerShell fundamentals
02
Git and GitHub
03
Visual Studio Code
04
Google Workspace
05
Adobe Photoshop
06
Norton Ghost, Acronis, FOG
07
Microsoft Office
SELECTED WORK / ISSUE 03
A project archive designed to grow.
Each entry can hold a cover image, summary, tools, year, and project link.
Sweet Haven Bakery
Sweet Haven Bakery is an original responsive bakery storefront created to give customers an engaging way to explore products and request custom orders. I designed and developed the website using React, TypeScript, Vite, Bootstrap 5, and custom CSS. The experience includes product filtering, detailed product modals, size and quantity selections, session-based favorites, a functional shopping cart, custom cake and contact forms, customer testimonials, responsive navigation, mobile-friendly layouts, and promotional product announcements. I also configured automated deployment through GitHub Actions and GitHub Pages. The finished project delivers a colorful, accessible, and polished shopping experience across desktop and mobile devices.
ReactTypeScriptViteBootstrap 5HTML5CSS3JavaScriptResponsive Web DesignMobile-First DesignUI/UX DesignGitGitHubGitHub ActionsGitHub PagesAccessibilityComponent DevelopmentState Management
View project ↗ ABOUT / LATOYYA SMITH
▤A technology professional who understands both the system and the person using it.
Based in Houston, Texas, I am a Black woman in tech whose career began in field service and desktop support before expanding into school-based support, enterprise IT, web development, and creative entrepreneurship. I have supported people across Windows, Linux, macOS, Chrome OS, Android, network, printer, account, conferencing, and remote-access environments.
At Texans CAN! Academy, I supported staff, students, computer labs, devices, printers, and network access. As an IT Engineering Intern at Google in New York, I supported corporate users, communication tools, mobile devices, video conferencing, and the user-account lifecycle.
Building my own creative practice strengthened another side of my work: listening to clients, defining the real problem, managing projects, developing responsive websites, and delivering polished digital and print solutions. I bring that same ownership and attention to detail to technical support.
I hold an M.S. in Computer Science, a B.S. in Computer Science with a minor in Applied Mathematics, an A.A.S. in Electronics & Computer Technology, and CompTIA A+ and Network+ certifications. I am currently preparing for Microsoft Azure Fundamentals (AZ-900), with the exam planned for November 2026.
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