Houston, Texas · Open to opportunities

IT support + technical operations

Technical support that makes complex systems feel clear.

I combine calm troubleshooting, clear communication, and hands-on systems experience to keep people productive and technology dependable.

Explore selected work Open résumé

01 End-user support

02 Systems thinking

03 Clear documentation

04 Responsive web

Project archive / Living case files

A growing record of how I think, build, and solve.

This archive will grow to include technical support documentation, lab work, web development, and creative technology. Open any case file for the need, the work, and the result.

Responsive Buns & Dogs restaurant website featuring burgers, hot dogs, online ordering, product customization, and mobile-friendly design.

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01 · WEB DEVELOPMENT2026

Buns & Dogs Restaurant Website

Designed and developed a responsive restaurant website for a burger and hot dog concept. Built an interactive menu with product categories, item-specific customizations, a shopping cart, checkout flow, mobile…

HTML
CSS
JavaScript
Responsive Web Design
UI/UX Design
E-Commerce

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StoryDesigned and developed a responsive restaurant website for a burger and hot dog concept. Built an interactive menu with product categories, item-specific customizations, a shopping cart, checkout flow, mobile navigation, testimonials, location details, and responsive layouts for desktop and mobile.

ToolsHTML · CSS · JavaScript · Responsive Web Design · UI/UX Design · E-Commerce · GitHub Pages · PowerShell · AI Image Generation

ProjectVisit the live project ↗

Responsive Social Club Frames digital party-product storefront featuring searchable listings, product categories, and interactive product previews.

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02 · WEB DEVELOPMENT2026

Social Club Frames E-Commerce Showcase

Designed and developed a responsive storefront for Social Club Frames, transforming 200+ Etsy listings into an organized, searchable product catalog. Built mobile-friendly navigation, product filtering, interactive…

HTML
CSS
JavaScript
Git
GitHub Pages
Responsive Design

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StoryDesigned and developed a responsive storefront for Social Club Frames, transforming 200+ Etsy listings into an organized, searchable product catalog. Built mobile-friendly navigation, product filtering, interactive previews, and direct Etsy integration while optimizing the site for performance and SEO.

ToolsHTML · CSS · JavaScript · Git · GitHub Pages · Responsive Design · UI/UX · SEO · PowerShell

ProjectVisit the live project ↗

Study Buddy dashboard featuring AZ-900 lessons, quizzes, study progress, and certification preparation tools.

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03 · WEB DEVELOPMENT2026

Study Buddy – AZ-900 Learning App

Designed an interactive study app to make certification preparation easier and more organized. I created AZ-900 lessons, quick-reference cards, randomized quizzes, progress tracking, study scheduling, and light/dark…

React
TypeScript
Expo
UI/UX Design
Responsive Design
Local Storage

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StoryDesigned an interactive study app to make certification preparation easier and more organized. I created AZ-900 lessons, quick-reference cards, randomized quizzes, progress tracking, study scheduling, and light/dark modes in a mobile-friendly interface.

ToolsReact · TypeScript · Expo · UI/UX Design · Responsive Design · Local Storage

ProjectVisit the live project ↗

Sweet Haven Bakery responsive storefront featuring colorful bakery branding, a promotional dessert hero, product shopping options, custom-order features, and a purple, pink, turquoise, and white visual theme.

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04 · WEB DEVELOPMENT2026

Sweet Haven Bakery

Sweet Haven Bakery is an original responsive bakery storefront created to give customers an engaging way to explore products and request custom orders. I designed and developed the website using React, TypeScript, Vite…

React
TypeScript
Vite
Bootstrap 5
HTML5
CSS3

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StorySweet Haven Bakery is an original responsive bakery storefront created to give customers an engaging way to explore products and request custom orders. I designed and developed the website using React, TypeScript, Vite, Bootstrap 5, and custom CSS. The experience includes product filtering, detailed product modals, size and quantity selections, session-based favorites, a functional shopping cart, custom cake and contact forms, customer testimonials, responsive navigation, mobile-friendly layouts, and promotional product announcements. I also configured automated deployment through GitHub Actions and GitHub Pages. The finished project delivers a colorful, accessible, and polished shopping experience across desktop and mobile devices.

ToolsReact · TypeScript · Vite · Bootstrap 5 · HTML5 · CSS3 · JavaScript · Responsive Web Design · Mobile-First Design · UI/UX Design · Git · GitHub · GitHub Actions · GitHub Pages · Accessibility · Component Development · State Management

ProjectVisit the live project ↗

Career record / Experience

Support experience with range.

Filter the record by discipline to focus on the experience most relevant to the opportunity. Since 2016, I have continued working through client-facing technology and creative services while preparing to return to a dedicated IT support or technical operations role.

Printable résumé ↗

2016—Present

4Twelve Designs · Self-employed

Graphic Designer / Web Developer

Create responsive websites and custom digital and print branding while managing client discovery, projects, and delivery.

2018—2020

HQ Consulting

Web Developer

Built responsive client websites, implemented API-driven features, and collaborated through code reviews and agile planning.

2013

Google · New York, NY

IT Engineering Intern

Supported enterprise users across operating systems, accounts, mobile services, VoIP, conferencing, and remote access.

2010—2012

Texans CAN! Academy · Houston, TX

Computer Support Specialist

Supported staff, students, labs, devices, printers, networks, imaging, asset tracking, and technical documentation.

2007—2010

P.E.Q. · CHR Solutions · H&R Block · Geek Squad

Field + Desktop Support

Built a foundation in break/fix service, Windows support, imaging, printers, networking, VPNs, and customer care.

About / Latoyya Smith

I understand the system—and the person trying to use it.

Based in Houston, I am a people-centered technology professional whose career began in field service and desktop support before expanding into education IT, enterprise support, web development, and creative entrepreneurship.

My work is grounded in listening carefully, finding the real problem, documenting clearly, and leaving people with technology they can confidently use. That approach has followed me from school computer labs to Google’s enterprise environment and into client-facing digital work.

Education: M.S. Computer Science
Credentials: CompTIA A+ · Network+
Current study: Microsoft Azure Fundamentals
Location: Houston, Texas

Documents

Choose the résumé that fits.

Complete career historyGeneral résumé Targeted technical experienceIT Support résumé Front-end and client web workWeb Developer résumé

Ready for the next chapter

Technical support that makes complex systems feel clear.

A growing record of how I think, build, and solve.

Buns & Dogs Restaurant Website

Social Club Frames E-Commerce Showcase

Study Buddy – AZ-900 Learning App

Sweet Haven Bakery

Support experience with range.

Graphic Designer / Web Developer

Web Developer

IT Engineering Intern

Computer Support Specialist

Field + Desktop Support

I understand the system—and the person trying to use it.

Choose the résumé that fits.

Let’s make technology work better.

Choose how you’d like to email me.