About
Professional Summary
Technologist with 6+ years of experience providing phone and in-person technical support in school and enterprise environments. Skilled in troubleshooting computers, software, printers, and network issues while maintaining detailed records in ticketing systems. Proficient in Active Directory user management, Microsoft Windows, and Office 365, with a strong ability to communicate effectively and deliver high-quality customer service in fast-paced environments.
Work History
Professional Experience
Computer Support Specialist
Texans CAN! Academy — Houston, TX
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- Provided daily phone and in-person technical support to staff and students, resolving issues with computers, laptops, software, and network connectivity
- Managed Active Directory user accounts, including password resets, account creation, and access troubleshooting
- Installed, configured, and maintained 50+ computers and peripherals, including printers and classroom technology equipment
- Monitored and resolved print queue and printer connectivity issues, reducing classroom disruptions
- Performed system imaging, updates, and software installations to maintain consistent system performance
- Maintained detailed records of technical issues and resolutions to support tracking and reporting requirements
- Delivered support in a high-interruption, fast-paced school environment while maintaining strong customer service
IT Engineering Intern
Google — New York, NY
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- Provided technical support to internal users via remote and in-person assistance across multiple platforms
- Diagnosed and resolved issues related to hardware, software, operating systems, and connectivity
- Managed user account lifecycle, including account setup, configuration, and termination
- Supported internal communication systems including video conferencing, VoIP, and mobile services
- Documented support requests and resolutions to ensure accurate tracking and knowledge sharing
- Collaborated with team members to escalate and resolve complex technical issues
Web Developer (Technical Support Focus)
HQ Consulting
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- Provided technical support to clients, troubleshooting system, hosting, and application issues
- Diagnosed and resolved technical problems while maintaining clear communication with users
- Managed multiple support requests simultaneously while ensuring timely resolution
- Documented recurring issues and implemented solutions to improve system performance
Graphic Designer / Web Developer
4Twelve Designs — Self-Employed
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- Provided end-user technical support and system setup for 20+ small business clients
- Installed and configured software and digital platforms based on client needs
- Troubleshot and resolved technical issues related to systems, applications, and user access
- Managed multiple client requests while maintaining organization, communication, and timely delivery